South Morang | Heidelberg
Ph: 0423 295 892
At Muscle Medicine Melbourne, we are committed to yielding effective personalised treatments specialised to you. The following policies outlines our ongoing obligations to you and your ongoing obligations to us.
TERMS AND CONDITIONS
Nothing in these terms and policies excludes, restricts or modifies any condition, warranty or liability which may at any time be implied by the Trade Practices Act or any other applicable law where to do so is illegal or would render any provision of the Agreement void. Subject to this qualification, all express or implied conditions or warranties, statutory or otherwise, in respect of the Information supplied is expressly negated and excluded.
You agree that Muscle Medicine Melbourne will not be liable for any damages or loss of any kind whatever (including, without limitation, any liability for consequential loss) arising out of the use by you of, or reliance by any person on the Information supplied whether arising from any act, omission, error, misstatement or failure (and whether negligent or not) of Muscle Medicine Melbourne, its officers, servants, agents or independent contractors or otherwise.
Muscle Medicine Melbourne treatment intervention styles or methodologies are copyright and trademarked specifically to Muscle Medicine Melbourne Pty Ltd as intellectual property. Patients are not to disclose to any third party without the consent of your treating practitioner. This does not apply to any governing health body requesting such information.
Muscle Medicine Melbourne endeavours to keep all information contained in our Web site up to date. However, prices, listings, articles and other information are subject to change without notice and are for information purposes only. We assume no responsibility for errors or omissions noted on this Web site. Please verify all information via email or by telephone.
WHAT IS PERSONAL INFORMATION AND WHY WE COLLECT IT?
Personal information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: medical/health information, names, addresses, email addresses, landline and mobile numbers.
This personal information is obtained in many ways including client consultation, correspondence, by telephone, by email, via our website www.musclemedicinemelbourne.com.au online booking system, from media and publications, from other publicly available sources, and from third parties.
We do not guarantee website links or policy of authorised third parties. We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s medical/health/fitness, racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or medical information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your personal information may be disclosed in several circumstances including the following:
SECURITY OF PERSONAL INFORMATION
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.
Most of the personal information is or will be stored in client files which will be kept by us for a minimum of seven years.
ACCESSING PERSONAL INFORMATION
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
Muscle Medicine Melbourne will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information, we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF PERSONAL INFORMATION
It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
CANCELLATION AND “NO SHOW” POLICY
Muscle Medicine Melbourne will charge a late cancellation fee and a “no show” fee. Late cancellations (less than 24 hours) and “no shows” fee will incur your booked full appointment fee (ie. 30, 45, 60, 75 or 90 mins appointment fee that was booked originally – please check pricing guide).
This fee is non-refundable.
Due to the Covid-19 pandemic, it is the patient’s responsibility to advise us if you are unwell or sick. It is the patient’s responsibility to stay home and not attend the practice to avoid the spread of any sickness.
As per the government rules, face masks are required when attending our practice for treatment.
All policies found on our website may change from time to time and is available on our website.
OCCUPATIONAL AGGRESSION AND/OR VIOLENCE
As per WorkSafe, aggression and violence to health care workers are not acceptable. Muscle Medicine Melbourne will not tolerate any aggression and/or violence from any patients, their family, friends and even bystanders.
Any patients who inflict this behaviour will be required to leave the premise and will be excluded making future appointments.
Any aggression and violence at Muscle Medicine Melbourne clinics will be reported to relevant bodies of government including the State Police.
More information about occupational aggression and violence can be found on the WorkSafe link Occupational violence and aggression against healthcare workers brochure - WorkSafe
POLICY COMPLAINTS AND ENQUIRIES
If you have any queries or complaints about any of our policy, please contact us at:
Muscle Medicine Melbourne Pty Ltd
Attn: Officer in Charge
776 Plenty Road, South Morang VIC 3752
Phone: 0423 295 892